Complaints

At Ethank, we’re committed to maintaining transparency, accountability, and a positive experience for everyone who interacts with us. If something hasn’t met your expectations or you’ve encountered an issue, we want to hear about it.

Your feedback matters—and helps us grow.

How to Submit a Complaint

Please email us at:
📩 info@ethank.co.uk
Subject line: Complaint

Include the following details to help us respond quickly:

• A clear description of the issue
• The date it occurred
• Any relevant information or supporting documents
• Your preferred contact details (optional)

What You Can Expect

• We aim to acknowledge your complaint within 3 working days
• A full response or resolution will be provided within 10 working days

Thank you for giving us the opportunity to make things right.
At Ethank | Inspire. Create. Repeat, we’re always learning—and always listening.